What happens if my B200 cleaner arrives damaged?
Received a Branson 200 via UPS today as a gift from son. Package was covered in powder on opening there was a hole about the size of a pencil erasure at the top edege of the package of Cleanosonic powder and it was all over the ultrasonic cleaner. Has this harmed the internal parts of the Ultra sonic cleaner and how do I clean it up as instructions say not to imerse in water.or should it be returned to you?
John
Dear John,
I am sorry your package was either damaged in transit or defective. In these cases, we like to take complete control of the situation. It is our feeling that you should have to do as little as possible - so, we will send you a replacement machine and supplies. All you have to do is put the damaged unit back in the box, and set it out where your UPS driver usually drops packages off. We will schedule a pickup for you.
